FAQ

Please see our comprehensive list of popular questions and answers.

SHIPPING

I just placed my order. Can I have my Tracking ID?

Tracking IDs are automatically generated by the shipping carriers (e.g. FedEx/UPS/DHL) only when orders are shipped. Unfortunately, we're not capable of giving tracking IDs before orders are shipped, simply because we don't have them yet. SHOPTEST will confirm the shipping and provide your tracking ID once your order is shipped.

Do you ship to my country?

We ship anywhere in the US, Canada, Europe, Central or Latin America, Middle East, Australia, New Zealand, Russia, Japan, Singapore, Thailand, Malaysia, Philippines, and South Africa. If your country or region is not listed, please contact us.

Do you offer free shipping?

Unfortunately, no. International shipping costs have increased considerably due to limited transportation and cargo situation. That makes us unable to offer free shipping as we would like to.

Do you ship without a contact number?

Unfortunately, no. A reachable contact number is required and asked to be provided for every order. Items are not shipped without a valid contact number.

Do you ship to P.O. Boxes, Post Offices or Mail Boxes?

Unfortunately, no. Orders can only be shipped to residential or commercial addresses. Also, the customer's direct signature will be required upon delivery.

How much is the shipping?

Shipping costs depend on the shipping method you choose during checkout, product size, weight, and quantity of items. Different shipping/delivery locations and their fees (by FedEx/UPS/DHL) will be automatically calculated and displayed during checkout.

How long does it take to arrive?

Most items ship in 24 hours after orders are placed. Please refer to the page of the product you're purchasing to know how many days will take to ship your order.

After orders are shipped, carrier delivery time will depend on country and other factors that cannot be controlled. To know how long it will take for your order to be delivered, please refer to the time estimation shown when you checkout (Shipping Method). All orders are securely shipped via Fedex, UPS or DHL.

My country has import taxes. Are they paid by SHOPTEST?

Shipping fees do not cover eventual customs, VAT or remote area charges that our shipping providers might apply directly to customers. Some countries tax imported goods, which requires the recipient to pay additional charges before the product is delivered. It's the customer's sole and own responsibility to clear all customs procedures and pay any local import taxes or additional charges. If you're not sure if your products will be delivered without additional taxes by your local regulations, please contact your local Customs department or post office.


PAYMENTS

Is this website secure?

All transactions are powered and processed by industry-leading payments provider, Stripe, Inc.

Which payment methods can I use?

You can use any of these payment methods: Visa, Master, Amex or Apple Pay. All payments are made through secure SSL-encrypted checkout. Please read more in our Terms & Conditions.

I don't have any of the payment methods above. Can I use another one?

Unfortunately, we only accept the payment methods listed in the question above.

Can I return a product?

Unfortunately we don't allow product returns or refunds after orders are shipped. Please read more in our Terms & Conditions page. You're welcome to contact us if you have any questions before you decide to purchase any product.


GENERAL QUESTIONS

What type of products do you sell?

We sell originak and high quality products from very trusted labs and manufacturers.

Are the products original items?

We only sell original products purchased directly from manufacturers or authorized suppliers. All items are original and shipped in their original packaging. Please notice that -all orders- are meticulously packed using continuous high-definition (HD) video recording in order to register the originality and perfect (new) condition of all items. Video proof is adopted in order to protect both our customers and (us) SHOPTEST.